Refund Policy
We offer a 24-hour free trial so you can test the service before committing. We encourage all customers to use the free trial before purchasing. Because of the digital nature of our service, our refund policy is limited but fair.
1. Our Commitment
At TVFootball.online, we stand behind the quality of our service. We offer a 24-hour free trial with no credit card required, giving every customer the opportunity to test all channels and features before making a purchase.
2. Refund Eligibility — Quick Overview
| Situation | Refund |
|---|---|
| Service not activated within 24 hours of payment | ✓ Full Refund |
| Major technical fault on our side, unresolved after 48h | ✓ Full Refund |
| Duplicate payment / billing error | ✓ Full Refund |
| Changed mind after activation | ✗ No Refund |
| Internet connection issues on your end | ✗ No Refund |
| Device incompatibility (not listed on our site) | ✗ No Refund |
| Partial usage before requesting refund | ~ Case by case |
| Account terminated for Terms violation | ✗ No Refund |
3. Eligible Refund Situations
You are entitled to a full refund in the following circumstances:
- Non-delivery: Your subscription was not activated within 24 hours of confirmed payment, and you have not received login credentials despite contacting our support team.
- Service failure: The service is completely non-functional on our end and we are unable to resolve the issue within 48 hours of your reported complaint.
- Duplicate payment: You were charged more than once for the same subscription due to a billing error.
4. Non-Eligible Situations
Refunds will not be issued in the following situations:
- You changed your mind after your subscription was activated and credentials were delivered
- You experienced buffering or quality issues caused by your own internet connection
- Your device is not compatible with our service (please check our supported devices list before purchasing)
- You violated our Terms and Conditions resulting in account suspension
- You requested a refund after more than 72 hours of receiving your credentials
- The issue relates to a specific channel that is temporarily unavailable
Please note: Because digital services are delivered instantly upon payment, we strongly recommend using our free 24-hour trial before purchasing. This eliminates the risk of dissatisfaction.
5. How to Request a Refund
To request a refund, please contact us within 72 hours of your purchase via WhatsApp:
- Message us at +212 635 415 383
- Include your order details (name, payment reference, date)
- Describe the issue clearly
We will review your request and respond within 24 hours. Approved refunds are processed within 3–7 business days depending on your payment method.
6. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly via WhatsApp. Unwarranted chargebacks will be disputed and may result in permanent denial of service.
7. Lifetime Plans
Lifetime subscriptions are non-refundable once activated, as the full service value is delivered immediately upon purchase. Please use the free trial before purchasing a Lifetime plan.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Us
For refund requests or billing enquiries:
- WhatsApp: +212 635 415 383
- Website: https://tvfootball.online